Terms & conditions

Please carefully read these terms and conditions and make sure you fully understand them before accepting this agreement. If you have any doubts about your rights and obligations resulting from the acceptance of this agreement, please consult a legal attorney in your jurisdiction.

By registering your account, choosing the “I accept” button, and selecting “submit” you consent to the terms and conditions in this agreement. The Privacy Policy and Rules of the games published on this site are also to be considered part of this agreement. You further acknowledge and accept that the agreement may be updated or modified from time to time and that you consent to the terms and conditions once they are posted on this site.

This agreement covers the arrangements between you (also referred to as "player" or "member") and this site in relation to your use of any games on our sites. The rules of the games are placed in the corresponding site sections.

Legality of Use of the Services

1.1 All members of this site must be at least 18 years old. Furthermore, all members must be at least the legal age as determined by the law in their jurisdiction. The site reserves the right to ask for proof of age from you and your account may be suspended until satisfactory proof of age is provided.

1.2 Laws regarding gambling vary throughout the world, and it is the responsibility of the player to ensure that they understand and fully comply with any relevant laws or regulations in their own jurisdiction.

1.3 Access to the site’s gaming services are available to members of the site who comply with the legal age restrictions set out above, and who reside outside of the United States, Spain, Italy and France, or from any other territories that adopt specific laws regulating and/or restricting gambling activities.

No Warranties

2.1 The player accepts that use of the site is on an “as is” basis, and that the site makes no expressed or implied warranties in connection with the site and gaming services provided. The site makes no representations or warranties that the services it provides will be free from errors, defects, viruses, or bugs. The site makes no warranties that service will be uninterrupted or available at all times, and reserves the right to terminate, suspend, remove, modify or discontinue access to games or services without notice to the player and will not be liable to the player for any decisions made in this regard.

Player/Member Responsibilities

3.1 The player accepts the use of the service at the player’s own risk. The player understands sand accepts the risk of loss of money in games.

3.2 The player fully understands, agrees and shall abide by all rules, regulations, terms and conditions contained herein, and such rules, regulations, terms, and conditions may change from time to time.

3.3 The player understands and accepts that their connection to the internet and to our service is their sole responsibility. The site shall not have any liability for any issues experienced due to outages, disconnections, slow connections, or any other deficiencies of the player’s internet or connection to the site’s service.

3.4 The player understands that they are fully responsible for any taxes which might be payable on winnings or prizes received through the use of our service.

3.5 The player understands that they are responsible for any use of the site where their account login credentials is used. The player is responsible for maintaining the security of their account by keeping their login credentials secret and confidential. The player is responsible for any unauthorized access to their account in which their login credentials are used, and accepts liability for any losses that occur as a result.

3.6 The player shall not allow any other person to use or access their account, accept any prizes, or play in games using their account. There shall only be one person allowed per account on the site.

3.7 All players and Affiliates are only allowed one account on the network. Additional accounts are subject to closure without notice and the money confiscated.

3.8 Players agree to conduct themselves in an appropriate manner when communicating with other players while using our service and in their contacts with representatives of the site. Language, chat and/or emails that are deemed by the site to be abusive, indecent, racist, offensive, threatening, libellous, defamatory, or illegal may result in suspension of chat privileges, or other actions up to and including account closure. Use of chat for commercial reasons or to promote any service or product is also strictly prohibited.

3.9 The player understands and accepts that they may be requested to provide proof of identification by the site and that failure to comply with such requests in a timely manner may result in suspension or closure of their account.

3.10 The player may be asked to provide further information regarding their use of the service in order to ensure that they are complying with the terms of the agreement. Failure to truthfully comply with such requests may result in account suspension or closure.

Prohibited Uses of Service


4.1 Collusion involves acting in cooperation with one or more players in a game in order to gain an unfair advantage against other players. Collusion between players by sharing information regarding their hole cards or any method is strictly prohibited.

Chip dumping

4.2 Chip dumping involves deliberately losing a hand in order to transfer funds to another player. Chip dumping is strictly prohibited on the site.

Automated play

4.3 All actions on the site must be personally taken by the player whose account is being used. The use of automation, "bots", robots, or artificial intelligence systems or programs that act for a player are strictly prohibited.

Fraudulent activity

4.4 The site retains the absolute right to take action against any account or member that is deemed, in the site’s sole discretion, to be acting or attempting to act fraudulently, unlawfully, dishonestly or in any way in contravention of this agreement and/or the rules contained in this section. Such actions may include, without limitation:

  1. Account suspension or closure
  2. Blocking access to the site
  3. Seizure of account funds
  4. Taking further legal action

Site rights and authority

5.1 The site has the right to make decisions and take action as it sees fit regarding issuing, maintaining, suspending or closing accounts. The decision of the site regarding player accounts shall be final and cannot be appealed or appealed.

5.2 In the event of breach of any part of this agreement, the site has the right to take action it considers appropriate without prejudice to any other rights, including the right suspend or close accounts, block access to the site, seize account funds, and/or take further legal action.

5.3 The decision of the site regarding disputes relating to this agreement and the use of the site’s services is final, and cannot be appealed or reviewed.

5.4 The site reserves the right to make changes to this agreement.

Client Identification Requirements

6.1 The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) requires poker room to verify the identity of each Client at the site’s sole discretion in any time the account being opened.

6.2 By accepting these terms and conditions you give consent for poker room to disclose your name, residential address and date of birth to a credit reporting agency and ask the credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act 2006.The credit reporting agency may prepare and provide poker room with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment.

6.3. Under the terms of our licence, all account's holders mut be 18 years of age or older. If the Client's not satisfy this requirement, the Account will be suspended.

6.4 CristalPoker reserves the right to prevent funds being withdrawn from a Client Account until the Client has not sent the identification and age verification process satisfactorily. Funds will be released as soon as this process has been completed.

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